We queried the status of the shipment and were told that it had been delivered. Shocking customer support, and not a response I'd expect. We placed an order with Lorex UK but have never received the delivery and were told to speak to our bank if we wanted our money back. I'm out $500 and still don't have a security system!!!!!!! Ridiculous! DO NOT BUY Lorex Technology products! Perhaps a competitor would be interested in showing me what #bestinclass #customerservice looks like? I'd much rather promote great experiences! Arlo Smart Home?īe careful ordering from this company, you may just loose your money That's it! No thought given to a resolution that would make the customer happy and keep their revenue in the positive! Zero common sense, even when escalated to supervisors. Well, turns out, the cart was built with incorrect products, and now Lorex Technology will not accept a return on my current system (b/c its beyond 30 days) in order for me to EXCHANGE/PURCHASE what I actually do need! Their response "So Sorry, your beyond the 30 day return window". The customer service agent built my cart for me and I was able to purchase. I called to speak to someone about what my needs were. This was a first purchase for me with security cameras. They are not concerned about doing what is right for the customer. Their customer service is BEYOND un-helpful. Need a security system for you home? Take my advice, DO NOT PURCHASE Lorex Technology.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |